If your website goes down, this could be due to a technical issue or a problem with the hosting service. Just get in touch with us and we will help you resolve the issue. If you have opted for one of our care plans, we will know when your website goes down even before you do and will resolve the issue proactively and quickly!
If your website has been visibly hacked or behaves in a strange way that is probably due to hacking, we can help fix this as well. Contact us via our support portal to get help within hours on weekdays. If you'd like to have 24/7 support, consider one of our WordPress website care plans.
Subscribing to a care plan also means you pre-empt hacking attempts, as we monitor security and keep your website infrastructure up to date on a weekly basis.