Privacy Policy

Use of private information policy (GDPR)

Last updated: May 22 2018

Summary

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Who we are

The data protection officer in respect of this website is:

Johanna Werb-Pieterman

Orcadia Design Ltd
Meadowside
Dounby, Orkney
KW17 2HS
United Kingdom

Telephone: 01856 771512 or 07917 696225
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Company No: 473393, Registered in Scotland

Your Personal Data

Personal data is data that can be used to identify an individual. For example your name, email address, home address and even IP address. We collect and process personal data in compliance with the General Data Protection Regulation and will never share it with third party marketers or anyone else unless we are forced to by law.

How your personal data is collected on this website by us and by third parties

Our contact form and email

When you use our contact form or email address to contact us, we require your name, email address and telephone in order to reply to you. When you click the submit button on the contact form, your message and contact details are sent to us via email and are stored in our email system.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

  • When you contact us by email or through our website, we collect your name, email address, phone number, website address, and the company you work for, if you’ve given us that.
  • If you sign up for a newsletter, we only collect your email address.
  • If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
  • All payments are processed by PayPal, Stripe and/or GoCardless and we never process card payments directly but will always use above companies who are GDPR and PCI compliant and value security above all else.

Where we store your information

When you contact us by email or through our website, we store your information in G Suite. If you sign up for a newsletter, we store your email address in Mailchimp, which is the marketing platform we prefer. When we do business, we store your information in our accounts software, Xero. We chose these systems partly for their commitment to security.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who’s responsible for your information at our company

Johanna Werb-Pieterman, Director, is responsible for the security of your information. You can contact her by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone on 07917 696225 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in LastPass, an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are all encrypted using File Vault and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

Your rights

In accordance with UK and European law under the General Data Protection Regulation (GDPR), you have numerous rights in regards to the personal data we hold about you, including:

Right to confirmation – you have the right to know if we hold personal data that concerns you
Right to access – you have the right to view and to obtain a copy of any personal data we hold that concerns you
Right to rectification – you have the right to the correction of any inaccuracies within the personal data we hold that concerns you
Right to erasure – you have the right to have your personal data removed from our systems

Should you wish to exercise any of these rights, please contact us by email or by telephone.

You can find out more about your rights under the GDPR here.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Johanna Werb-Pieterman by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by phone on 07917 696225. If you’re the letter writing type, send your envelope to Orcadia Design Ltd, Meadowside, Dounby, Orkney, KW17 2HS.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

Last Updated: This Privacy Policy was last updated on 22nd May 2018.

 

 

Latest Projects

  • Kristin Linklater Voice Centre
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What our clients say about us

  • Johanna took a great brief, understood exactly what I wanted and made it so much better

    -- Gary Betts, Sculptor

  • We could not believe the finished product, it was far better than we had ever hoped for.

    -- Susan Learmonth, Currie Brothers Ltd.

  • I have absolutely no hesitation in recommending Orcadia Design, they are a pleasure to work with.

    -- Karen Brass, Instabillie Self Catering

  • From start to finish Johanna and the team at Orcadia Design provided a first class service.

    -- Allison Tait, J & W Tait Ltd

  • I always recommend Orcadia when asked if I know someone who builds websites.

    -- Isla Rosie, iDesign Orkney

  • Extremely accommodating and patient, highly recommended.

    -- Freya Thomson, Scotrenewables Tidal Power Ltd.

  • We would highly recommend Orcadia Design to anyone out there looking for a website designer who is patient and helpful at all times.

    -- Susan Wishart, Brecks Self Catering

01856 771512

07917 696225

 
Orcadia Design Ltd., Meadowside, Dounby, Orkney, KW17 2HS, United Kingdom